What is the lead time?
The standard shipping takes 10-12 business days.
We also offer DHL express shipping which takes 3-5 days.
The production will take 1-2 business days.
If you order it with standard shipping you have to send me the names 3 weeks before the event.
If you order it with DHL express I will need the names 10 days before the event.
Custom and personalized orders
A custom order includes any personalized items (place cards, signs, logos, ect.)
Most of our items are made to order and can't be exchanged or returned.
The size of each item is written in the description below or in a drawing in one of the pictures.
When asking for custom sized items, please, specify the measuring units (inches, centimeters).
Can I change / add items to my order ?
Yes, you can make changes to your order, but once your order is processed and goes to production no more changes could be made.
Please have in mind that your order is put on hold until all items are clarified.
Damaged in Transit
1) Contact me ASAP and send me a photo of the damaged items next to the USPS package so I can file a claim with USPS.
2) Please keep the damaged items in case I am asked to send them to USPS for proof of damage.
3) Depending on how soon your event is, I might be able to send you replacement.
I will do everything I can to mitigate the issue, but the reality is, if you need your item in less than 10 business days, any replacement I send may not arrive on time, specially personalized favors.
I will let you know what your options are, and at that time, you may choose to take that chance or accept a refund.
If you leave negative feedback without allowing me to solve the issue, I will not offer any solution and/or send replacements.